These terms apply when you book an EPC assessment with MPF Energy. By booking an appointment, you agree to these terms. If anything is unclear, call Matt on 07718 285708 and he'll explain.
Appointments can be booked by phone, text, email or through the website contact form. Once an appointment is confirmed, you'll receive confirmation of the date, time and property address by phone, text or email.
Someone must be present at the property to let the assessor in, or key access must be arranged in advance (for example, key collection from a letting agent).
All areas of the property must be reasonably accessible for the assessment, including the loft hatch, boiler, hot water tank and any utility meters. If access to a key area is restricted, the assessment may not reflect the best possible rating for your property.
24 hours notice or more: Cancel or reschedule at no charge.
Less than 24 hours notice or a no-show: A call-out fee of £30 applies to cover travel and time already committed. This is payable before a new appointment can be booked.
MPF Energy will make reasonable efforts to notify you if we need to reschedule. If we cancel or reschedule on our side, no fee applies to you.
The price quoted at the time of booking is the price you pay. There are no hidden fees.
An invoice is sent after the assessment, usually the same day or next working day. Payment is by bank transfer to the account details on the invoice.
Your EPC certificate is lodged on the official government EPC register and emailed to you once payment has been received. Certificates are not submitted to the register or sent to you before payment.
Turnaround is usually within 24 hours of payment being received.
All assessments are carried out in accordance with current government guidelines and approved methodology. The EPC rating reflects the energy performance of the property at the time of the assessment, based on the information available and accessible during the visit.
MPF Energy is not liable for how the EPC rating affects property value, sale price, rental eligibility or any financial decisions made on the basis of the certificate. Recommendations included on the certificate are advisory and based on government-approved methodology.
Personal information collected during the booking and assessment process is used only for the purpose of arranging and delivering your EPC certificate.
Your details are not shared with third parties except where required by law, specifically the submission of your certificate to the official government EPC register.
Contact details may be retained to send EPC renewal reminders before your certificate expires. You can opt out of reminders at any time by contacting Matt directly.
If you're unhappy with any aspect of the service, contact Matt directly on 07718 285708 or by email at [email protected]. The aim is to resolve any issue within 48 hours.
MPF Energy may update these terms from time to time. The current version is always available on this page. Terms that applied at the time of your booking remain in effect for that booking.
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